COMMON QUESTIONS
Before you ask.
Shipping & Returns
Standard: 3-5 business days (US). Express: 1-2 business days ($15). Canada: 5-8 business days ($15 flat rate).
Free standard shipping on all US orders over $200.
30-day returns on unworn items with tags attached. Email returns@veilsupply.co with your order number. We'll send a prepaid label within 24 hours.
US and Canada currently. EU shipping launching Q4 2026.
Sizing
Regular fit with room for a midlayer underneath. If you're between sizes, size up for layering or down for next-to-skin fit. See our detailed size guide for exact measurements.
Yes — every measurement for every product. View the size guide.
XS through XXL across all products. Accessories: S, M, L, XL for gloves. One-size for beanies and gaiters.
Materials & Care
Toray is a Japanese material science company. Dermizax EV is their top-tier 3-layer waterproof/breathable membrane — 30,000mm hydrostatic head, 40,000g/m²/24hr MVTR. It's the same fabric system used in Japanese alpine gear since 2008. We chose it over Gore-Tex because it offers better breathability at a lower price point, and Toray publishes their actual test data.
Machine wash cold on gentle cycle. Hang dry. No fabric softener — it clogs the membrane pores. Re-apply DWR treatment after every 15-20 washes. We recommend Nikwax TX.Direct spray-on.
Traditional shells use seam tape — adhesive strips ironed over stitched seams. Seam tape degrades over time (peeling, lifting, letting water in). Bonded seams fuse the fabric panels at the molecular level. No tape to delaminate. Our Portland factory uses the same bonding process used in military-grade protective equipment.
Warranty
Everything. If your VEIL product fails due to a materials or construction defect at any point during its life, we replace it. No questions asked. No receipt needed — we can look up your order by email. Doesn't cover normal wear and tear, pet damage, or campfire burns (yes, we've gotten that one).
Email warranty@veilsupply.co with your order number (or the email you ordered with) and a photo of the issue. We ship replacements within 3 business days. We cover return shipping.
Drops & Limited Editions
2-3 times per year we release limited colorways in small batches. Once they sell out, they don't come back. Sign up for email alerts to get notified.
Yes — enter your email on our homepage or any product page. We send one email per drop, nothing else.